We prepare your order within 24 business hours (Monday to Friday, excluding public holidays).
02.
We ship.
Colissimo Home or pick-up point (Mondial Relay and Colissimo), to choose at checkout. Tracking email upon shipment.
03.
You receive.
1 to 3 business days after shipment depending on your region. Track via La Poste or your tracking area.
Prices · Mainland France
Two methods, no surprises at checkout.
Fees are automatically displayed in the cart according to the chosen method.
Method
Timeframe
Price
Free
Colissimo HomeWith or without signature, La Poste
1 to 3 business days
€4.99
For orders over €50
Pick-up pointMondial Relay and Colissimo
1 to 3 business days
€5.71
For orders over €50
€
For a basket of €50, you automatically save €4.99 on Colissimo Home shipping fees — regardless of the order's contents. The calculation is done at checkout, no code needed.
Covered area here: Continental mainland France. Corsica and overseas departments/territories (Reunion, Martinique, Guadeloupe, French Guiana, Mayotte) are not currently served.
Partner carriers
Colissimoby La PosteMondial RelayPick-up pointLa PosteOfficial tracking
Discretion · Privacy
The package does not betray you.
Packaging
Neutral, opaque box, no logo or CBD mention on the outside.
Label
Sender displayed under a neutral commercial name, in line with our discretion commitments.
Compliance
Products from legal French hemp, THC content strictly below 0.3%. No synthetic cannabinoids (HHC, H4CBD, THCP, HHCPO) in store.
FAQ · Delivery
Your questions, no fine print.
What is the total time between order and delivery?
Allow an average of 2 to 4 business days: 24 hours for preparation and shipping, then 1 to 3 days for Colissimo delivery. "24h shipping" does not mean "24h delivery" — the final time depends on the carrier.
Do you deliver to Corsica or overseas departments/territories?
Not at the moment. This page only covers continental mainland France. Corsica and overseas departments/territories (Reunion, Martinique, Guadeloupe, French Guiana, Mayotte, etc.) are not served.
Is delivery really free for orders over €50?
Yes, for both methods. For orders over €50, delivery is automatically free at checkout, whether you choose Colissimo Home or a pick-up point (Mondial Relay and Colissimo).
Can I choose a pick-up point?
Yes. The Pick-up point option is offered at €5.71 at the time of payment. You choose the nearest pick-up point from the Mondial Relay and Colissimo networks, from the Shopify interface during checkout.
Is the package really discreet?
Yes. The packaging is neutral, opaque and has no external mention of the content: no CBD logo, no indication of the nature of the products. The sender displayed on the label is a neutral commercial name.
Is the package identifiable as CBD from the outside?
No. The package has the format and appearance of a standard e-commerce shipment (book, small accessory, textile). Brown cardboard, classic Colissimo label, no distinctive visuals. Visually, nothing distinguishes it from an Amazon, La Redoute or Decathlon package.
Can customs or La Poste seize my package?
No. Compliant hemp — varieties listed in the European catalog, THC content strictly < 0.3% — circulates freely in mainland France and the European Union (CJEU, 19 Nov. 2020, case C-663/18; EU Regulation 2021/2115).
All our batches are laboratory analyzed before shipment. No postal seizure has occurred on Cloud Store CBD orders to date.
What does my bank see on my statement?
The label appears under a neutral commercial name (Cloud Store or the name of the Shopify payment provider depending on your bank). No mention of "CBD", "cannabis" or "hemp" appears on your bank statement.
What if I'm not home for delivery?
With Colissimo Home without signature, the postman leaves the package in your mailbox or leaves a notice if it's too small. With signature, the notice indicates the post office where to pick up the package within 15 days.
To avoid back and forth, choose the pick-up point: you can pick it up whenever you want during business hours, up to 14 days after deposit.
My package arrived damaged or open. What should I do?
Check the condition of the package in front of the delivery person or before electronic signature. In case of damage, missing items or damaged packaging, make precise and detailed reservations with the carrier, then confirm by email to [email protected] within 3 business days, with photos. We will take over with La Poste or Mondial Relay.
My package is delayed or seems lost?
Beyond 5 business days without tracking progress, write to us at [email protected] with your order number. We will open a carrier investigation, and if loss is confirmed, we will resend your order or issue a full refund.
How do I return a product?
You have a right of withdrawal of 14 calendar days upon receipt. Please note: unsealed products (opened flower bags, started oil bottles, etc.) are excluded from the right of withdrawal for hygiene reasons (article L.221-28, 4° of the Consumer Code).
Or even simpler: Mimi is at the bottom right, ready to answer.
Choosing a selection results in a full page refresh.
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Majeur requis
Ce site est réservé aux +18 ans
Cloud Store CBD propose des produits à base de chanvre légal (THC < 0,3 %). En continuant, vous confirmez être âgé(e) de 18 ans ou plus.
Si vous n'êtes pas majeur(e), merci de quitter le site.
Le CBD n'est pas un médicament.
Vente strictement interdite aux mineurs. THC < 0,3 %.
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