Delivery · Mainland France
CBD Delivery anywhere in France.
Shipped within 24 working hours, delivered by Colissimo or Mondial Relay pickup point. Discreet packaging, tracking included, free for orders over €50.
Every package that leaves for your home is prepared by hand, in Charente. We don't outsource trust. Frédéric · Cloud Store CBD
How it arrives
From your basket to your mailbox.
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01.
You order.
We prepare your order within 24 working hours (Monday to Friday, excluding public holidays).
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02.
We ship.
Colissimo Home or pickup point (Mondial Relay and Colissimo), to be chosen at checkout. Tracking email upon shipment.
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03.
You receive.
1 to 3 working days after shipping depending on your region. Track via La Poste or your tracking area.
Prices · Mainland France
Two methods, no surprises at checkout.
Shipping costs are automatically displayed in the cart according to the chosen method.
| Method | Delivery Time | Price | Free For |
|---|---|---|---|
| Colissimo Home With or without signature, La Poste | 1 to 3 working days | €4.99 | Orders over €50 |
| Pickup point Mondial Relay and Colissimo | 1 to 3 working days | €5.71 | Orders over €50 |
For a €50 basket, you automatically save €4.99 on Colissimo Home shipping fees — regardless of the order composition. The calculation is done at checkout, no code needed.
Covered area here: Continental mainland France. Corsica and overseas departments/territories (Reunion, Martinique, Guadeloupe, French Guiana, Mayotte) are not currently served.
Partner carriers
Discretion · Privacy
The package won't betray you.
- Packaging Neutral, opaque cardboard, without logo or CBD mention on the outside.
- Label Sender displayed under a neutral trade name, in line with our commitment to discretion.
- Compliance Products derived from legal French hemp, THC content strictly less than 0.3%. No synthetic cannabinoids (HHC, H4CBD, THCP, HHCPO) in store.
FAQ · Delivery
Your questions, without fine print.
What is the total time between order and delivery?
Allow an average of 2 to 4 working days: 24 hours for preparation and shipping, then 1 to 3 days for Colissimo delivery. "24h shipping" does not mean "24h delivery" — the final delay depends on the carrier.
Do you deliver to Corsica or overseas departments/territories?
Not at the moment. This page only covers continental mainland France. Corsica and overseas departments/territories (Reunion, Martinique, Guadeloupe, French Guiana, Mayotte, etc.) are not served.
Is delivery really free for orders over €50?
Yes, for both methods. For purchases over €50, delivery is automatically free at checkout, whether you choose Colissimo Home or a pickup point (Mondial Relay and Colissimo).
Can I choose a pickup point?
Yes. The Pickup point option is offered at €5.71 at the time of payment. You choose the nearest pickup point from the Mondial Relay and Colissimo networks, from the Shopify interface during checkout.
Is the package really discreet?
Yes. The packaging is neutral, opaque and without any external mention of the content: no CBD logo, no indication of the nature of the products. The sender displayed on the label is a neutral trade name.
Is the package identifiable as CBD from the outside?
No. The package has the format and appearance of a standard e-commerce shipment (book, small accessory, textile). Brown cardboard, classic Colissimo label, no distinctive visuals. To the eye, nothing distinguishes it from an Amazon, La Redoute or Decathlon package.
Can customs or La Poste seize my package?
No. Compliant hemp — varieties listed in the European catalog, THC content strictly < 0.3% — circulates freely in mainland France and the European Union (CJEU, 19 Nov. 2020, case C-663/18; EU regulation 2021/2115).
All our batches are laboratory analyzed before shipment. No postal seizure has occurred on Cloud Store CBD orders to date.
What does my bank see on my statement?
The label appears under a neutral trade name (Cloud Store or the Shopify payment provider's mention depending on your bank). No mention of "CBD", "cannabis" or "hemp" appears on your bank statement.
What if I'm not home for delivery?
With Colissimo Home without signature, the postman leaves the package in your mailbox or leaves a delivery notice if it's too small. With signature, the delivery notice indicates the post office where to pick up the package within 15 days.
To avoid back and forth, choose the pickup point: you pick up whenever you want during the store's opening hours, up to 14 days after deposit.
My package arrived damaged or open. What should I do?
Check the condition of the package in front of the delivery person or before electronic signature. In case of damage, missing items or damaged packaging, make precise and detailed reservations with the carrier, then confirm by email to [email protected] within 3 working days, with photos as proof. We will then take over with La Poste or Mondial Relay.
My package is delayed or seems lost?
Beyond 5 working days without tracking updates, write to us at [email protected] with your order number. We will open a carrier investigation, and in case of confirmed loss, we will resend your order or issue a full refund.
How to return a product?
You have a right of withdrawal of 14 calendar days upon receipt. Please note: unsealed products (opened flower sachets, started oil bottles, etc.) are excluded from the right of withdrawal for hygiene reasons (article L.221-28, 4° of the Consumer Code).
Full details: Delivery & Returns · Refund Policy.
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First purchase The code BIENVENUE10 offers −10% at checkout.
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